The Federal Government has launched the Nigeria Postal Service, NIPOST, Paystack customs duty payment portal for parcels coming into the country from across the world.
The Minister of Communications, Innovations and Digital Economy, Dr Bosun Tijani, launched the portal in his office in Abuja recently.
He was represented by the Permanent Secretary of the Ministry, Dr Rafiu Adeladan.
The minister said the digitalised payment portal would reduce human-to-human contacts and eliminate delays and inefficiencies within the period of transactions based on global standards and best practices.
He said the launch represented a solution that is at the heart of Mr President’s priorities for Nigeria’s digital economy and Digital Public Infrastructure (DPI).
According to him, “For years, too many Nigerians importing small parcels or business goods have faced the same frustrations, such as hidden customs charges revealed only at pickup, long queues at post offices, and endless social-media complaints about inefficiency.
“These are not just customer-service problems; they are barriers to trade, to e-commerce, and to the daily hustle of small businesses trying to compete in a global economy. When citizens lose time and money navigating inefficient systems, we all lose value as a nation.”
He, however, expressed optimism that with the launch by NIPOST, the narratives would change, as citizens would get value from NIPOST services, while the government would raise its revenue profile from the solutions.
The minister who praised NIPOST for the digital solution said NIPOST, together with the private sector, has “built an ecosystem that reduces friction, restores trust, and turns government into a platform for innovation. This is indeed a milestone for a digitally enabled Nigeria.”
The Postmaster General of the Federation, Engr Tola Odeyemi, in her remarks, said the solution would enable the government to track revenues coming from the sector in a transparent manner, stressing that NIPOST launched the product to eliminate perceived inefficiencies, delays and other bureaucratic bottlenecks within the ecosystem.
Engr Odeyemi said, “Today, we are witnessing a new chapter in NIPOST’s transformation story, one that blends our legacy of public service with the power of technology, fintech, and innovation.
“For decades, NIPOST has connected Nigerians through letters, parcels, and logistics. But in this new era of digital trade and e-commerce, connection means more than delivery; it means convenience, transparency, and trust. And that is exactly what this new collaboration represents.”
She said with the new technology and partnership with Paystack, Messenger, and Sendbox, NIPOST was stepping boldly into a new era of public service excellence, fintech integration, and trade facilitation.
“Together, we are creating a seamless system for international inbound items, one that simplifies customs payments, enables online transactions, and delivers parcels directly to your doorsteps. “We are solving a long-standing customer pain point: one that has been voiced repeatedly on social media, in post offices and through customer feedback,” she said.
